Reference

Understand What You Agree to at x1xx

These terms set out the rules that apply when you open and use an x1xx account — covering eligibility, wallet transactions via bKash, Nagad, and Rocket, and how disputes are handled.

Eligibility applies by regionbKash, Nagad, Rocket coveredAccount rules clearly statedDispute process outlinedApplies from account creation
x1xx Understand What You Agree to at x1xx
HOW WE OPERATE

How x1xx Handles Your Account Under These Terms

These terms are not a formality — they define the actual relationship between you and x1xx. Below are the four areas where they matter most to how your account works day to day.

Account Security

Your account is protected by password and OTP verification on login. If we detect unusual activity, we may pause access and contact you through your registered details before restoring it.

Wallet and Transaction Rules

Deposits via bKash, Nagad, or Rocket are credited after the payment reference is confirmed against your account. Withdrawals go through an identity check before funds are released.

Data Retention

We keep account and transaction records for as long as required under the terms and applicable rules of your eligible region. You can request details of what we hold by contacting support.

Requesting Changes

To update registered details — such as your contact number or linked wallet — submit a request through the in-account message centre. Changes take effect after verification is complete.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat, email, or the in-account message centre — whichever works for you on mobile or desktop.

Live Chat Open the chat widget from any page inside your account. Our team handles terms queries as well as account and wallet questions through the same channel.
Email Support Send a detailed message about your terms concern to our support address. We aim to respond with a specific, written answer rather than a generic reply.
In-Account Messages Log into your x1xx account and use the message centre to raise a formal terms question. This creates a record of your query and our response for your reference.

Common Questions About These Terms

These are the questions we get most often about how our terms work, what they cover, and what happens when something needs to be reviewed or changed on your account.

They apply from the moment you complete account registration on x1xx. By finishing that process, you confirm you have read and accepted all conditions as they stand at that time.

We will notify you via your registered contact method. If you continue using your account after that notice, it counts as acceptance of the updated terms. You may contact support if you have questions.

Yes. Our terms govern how wallet deposits and withdrawals are handled on the x1xx side. Each payment service also has its own policies, which apply independently to your wallet account.

Access depends on your local law and the eligible regions x1xx serves. Where a conflict exists, the lawful interpretation applies. We recommend checking whether access is permitted where you are.

Raise it through the in-account message centre or via email support. State the specific clause you are questioning. We will review it and provide a written response to your registered contact.

Contact support through live chat or the message centre and ask for a data summary. We will confirm what records are held and respond in line with the retention policy outlined in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.