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How x1xx Handles Your Personal Information

This Privacy Policy explains what data x1xx collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and exactly how we protect it. Access to our platform depends on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimeCookies explained clearly
x1xx How x1xx Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through our help desk ticket system. We aim to respond to all data-related requests within a reasonable period consistent with applicable law.

Live Chat Open your account dashboard and start a live chat session. Our team will verify your identity before discussing any account or data details.
Email Support Send your data request to the support email address listed in your account settings. Include your registered mobile number for faster account matching.
Help Desk Ticket Submit a formal privacy request through the help desk ticket system inside your account. You will receive a confirmation reference number once your ticket is logged.
DATA PROTECTION PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across all account pages, including the deposit screen where you initiate a bKash, Nagad or Rocket transfer. Account passwords are hashed and never stored in plain text. We conduct periodic access reviews to ensure only authorised systems can read your account records. You can update your registered details, including your linked mobile wallet number, from the account settings page at any time.

Encryption on All Account Pages

SSL encryption is active on every page where you log in, deposit or update account details — including bKash, Nagad and Rocket payment screens. Your data moves securely.

Cookie Use and Your Choices

We use cookies to keep your session active and to remember your lobby preferences. You can adjust cookie settings through your browser at any time without losing your account access.

Data Retention and Deletion

We keep your account data for as long as your account is active. Once you close your account, we retain only what applicable law in your jurisdiction requires us to hold.

Who Can Access Your Records

Only authorised internal teams and verified third-party payment processors handling your bKash, Nagad or Rocket transactions can access your account data — and only for that stated purpose.

Common Questions About Your Privacy on x1xx

These are the questions we hear most often about how x1xx handles personal data, what rights you have, and how to act on those rights. If your question is not covered here, contact support through live chat or the help desk ticket system.

We collect your name, email address, registered mobile number and the wallet reference from any bKash, Nagad or Rocket transaction. We also log device and session data for security purposes.

No. We never collect or store your bKash PIN, Nagad PIN or Rocket PIN. Those credentials stay entirely within your wallet app and are not part of any data we hold.

Yes. Submit a data access request through the help desk ticket system in your account dashboard. We will verify your identity and provide the relevant records within the timeframe applicable law requires.

Contact us via live chat or the support email in your account settings. We will process your deletion request and retain only what local law in your jurisdiction specifically requires us to keep.

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, and only the minimum information needed to complete verification or settlement. We do not sell your data.

Cookies keep your account session active and remember lobby preferences. You can disable non-essential cookies through your browser settings at any time; your account login will still function normally.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.